My customer says he/she paid, but FormSite does not show the transaction, how should I proceed?

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My customer says he/she paid, but FormSite does not show the transaction, how should I proceed?

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PayPal is the final record of all payments and refunds. PayPal’s reporting takes precedence over all FormSite reporting with respect to payments. There should not be a discrepancy between PayPal and FormSite, but in the event that a situation arises, PayPal takes precedence over FormSite.

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