My internet purchase was declined even though there was a sufficient balance – but my Giftcard was still debited. Why?
If you had sufficient funds on the Giftcard when the purchase was attempted, then the debit is a temporary debit. Your Giftcard will be reimbursed for the amount debited within 5-7 days. The debit occurs because even though our Giftcard system had approved the purchase, the merchant subsequently declined to complete the transaction under its security policies. (This probably occurred because you had not registered your Giftcard in advance. See previous question above.) Once a purchase transaction is approved by the Giftcard system, the funds are debited – and can only be replaced later, when the data indicating that no purchase was completed is received. Please note that Simon Property Group, U.S. Bank®, Visa®, and their affiliates, employees, and agents have no control over merchant’s security policies and cannot reverse or overrule a decline based on the merchant’s security policies.
Related Questions
- Why are my purchases online or by telephone declined when I know there are sufficient funds on the Gift Card to make the purchase?
- Why are my online or telephone purchases declined when I know there are sufficient funds on the gift card to make the purchase?
- My internet purchase was declined even though there was a sufficient balance - but my Giftcard was still debited. Why?
