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My Offline Sorter or NeuroExplorer key work fine on one computer, but are not recognized by the program on another. What is wrong?

April 26, 2017Computer Fine key neuroexplorer offline program recognized sorter wrong

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My Offline Sorter or NeuroExplorer key work fine on one computer, but are not recognized by the program on another. What is wrong?

1 Answer

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Lately we have noticed that this problem, typically observed on laptops, can be easily solved by downloading the latest Sentinel drivers for the key. This driver is located here – www.safenet-inc.com/support/tech/sentinel.asp. Click on the “Sentinel Key Driver (for Windows only)” link.