My outbound caller ID does not show my name, rather it shows the VoIP providers company name. Whats going on?
This issue can happen after a “bulk port” of numbers by the provider. Instead of porting all numbers with exact specific information, the provider, for ease placed the group of numbers together under their name. The CLEC or entity that now owns the numbers then grabs the name supplied by the port record, or the provider’s company name. This name, now the VoIP provider’s name (and probably address, as well.) are associated with that number. The CLEC that holds the VoIP providers numbers now passes along the providers name when that number is passed to the next CLEC or phone company.
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