My P310 can not get an IP address from the ISP to connect to the Internet, what can I do?
Currently, there are various ways that ISPs control their users. That is, the WAN IP is provided only when the user is checked as an authorized user. The ISPs currently use three ways: • Check if the ‘MAC address’ is valid • Check if the ‘Host Name’ is valid, e.g., @home • Check if the ‘User ID’ is valid, e.g., RR-Toshiba Authentication Service, RR-Manager Authentication Service If you are not able to get the Internet IP from the ISP, check which authentication method your ISP uses and troubleshoot the problem as described below. 1. Your ISP checks the ‘MAC address’ Some ISPs only provide an IP address to the user with an authorized MAC address. This authorized MAC can be the PC’s MAC which is used by the ISP for the authentication. So, if a new network card is used or the P310 is attached to the cable modem directly, the ISP will reject the DHCP discovery from this MAC, thus no IP is assigned by the ISP. The P310 supports to clone the MAC from the first PC the ISP installed to be its
