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My plan provides for the reimbursement of prescription drugs through the drug payment card, but Im having a problem with the card. Why?

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My plan provides for the reimbursement of prescription drugs through the drug payment card, but Im having a problem with the card. Why?

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If you presented your drug card to your pharmacist and you do not understand why your claim was rejected or not paid in full, you or your pharmacist may contact our Customer Service Department at 1-877-422-6487. Our customer service agents will be able to provide you with an explanation.

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