My username and password aren recognised so I can log in – what should I do?
• Check that you are logging in to the right system. The address of the web site you are using should contain “prospectsnet.com”. • If the error message displayed indicates that your account is disabled, ensure that you have followed the instructions in the email which we sent to you when you registered. • If you haven’t received an email from us containing your username and password, try using the “Forgot Password” facility from the login page. • We recommend that you copy the username and password directly from the email which we sent you, into the login form, taking care not to copy any surrounding characters such as spaces which are not part of the username/password. Please note that if asterisks are displayed with the password, then these are part of the password and should be included. • If you still haven’t received an email message from us, or if you still can’t login, please send us an email.
Related Questions
- Do I use the same log on credentials (Username, Password and Security Key) for HSBCs Mobile Banking that I use for the Personal Internet Banking?
- Can I change my log on credentials (Username, Password and/or Security Key) in Mobile Banking?
- My username and password aren recognised so I can log in - what should I do?
