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My whitelist is not working properly. What could I have done wrong?

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My whitelist is not working properly. What could I have done wrong?

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A- Some list mailers use serialized addresses when sending messages. When you try to “whitelist/blacklist” an address and it doesn’t seem to be working properly you can do the following: To “whitelist” a domain: Inside the Barracuda quarantine, click on “Preferences,” then choose “Whitelist/Blacklist.” In the textbox for allowed addresses enter: domain.com then click “Add.” Clean out the other entries that have to do with the domain you just entered.

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