My wine opener does not remove the cork; it just puts a hole in the cork. Whats wrong?
1. You are most likely ‘over-operating’ the opener by removing and replacing the cork in the same movement. When you have pulled the handle all the way down to the front of the opener, the bottle is uncorked. If you push the handle back to the rear of the opener, you will recork the bottle, leaving a hole from the auger in the cork, but also leaving the cork in the bottle. > Learn More… 2. If you are operating your wine opener correctly, you will need to return your wine opener to Rogar for repairs. Call 800-351-1420 between the hours of 9:30 p.m. and 4:30 p.m. and ask for our Parts Department. Someone will tell you how you need to send your opener in and explain about the repair procedure.
