Polar Help Desk is not automatically escalating incidents when the time limits are exceeded. How often should this be occurring, and what could be preventing it from escalating incidents?
Related Questions
- Polar Help Desk is not automatically escalating incidents when the time limits are exceeded. How often should this be occurring, and what could be preventing it from escalating incidents?
- Is there any way for the Polar Help Desk to automatically refresh the incident page so that support representatives can see when new incident (new e-mail) is created?
- Polar Help Desk 5 is not automatically escalating incidents when the time limits are exceeded. What could be preventing it from escalating incidents?
