The pharmacy states that the script did not arrive for a patient. Does the doctor have to re-approve and send the script again?
No, once a script has been approved, any staff member can resend the script. To resend a script, follow the directions below. RE-QUEING PRESCRIPTIONS When Pharmacies call Practices, stating they did not receive a particular script, Nurses and Office Staff have the ability to re-queue these scripts with the Pharmacist on the phone. 1. From PocketScript, go to Maintenance Pages, then Script Maintenance. From here you can search for the script in question by the Pharmacy: 2. Press “Search Scripts” to get the output page: 3. Find the script in question, and click the drug-name link. It will pull up the script summary page 4. Simply click on the button at the bottom to “Resend to the same pharmacy”.
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