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verifying that their account is presently a pre-paid type of account?

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The easiest way is to contact your assigned customer service center (CSC). For those with NYS Thruway E-ZPass accounts, the CSC toll free number is 1-800-333-8655. This CSC does not service Peace Bridge E-ZPass accounts, only the NYS Thruway E-ZPass accounts.  more
pbaezpass.com

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