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VPM DirectConnect upgrades are usually not done by INCAT. Why is this upgrade a billable engagement?

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VPM DirectConnect upgrades are usually not done by INCAT. Why is this upgrade a billable engagement?

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VPM DirectConnect V2 is a complete rewrite of the interface. The new functionality allows for a more automated upgrading of the product in subsequent releases. The modifications to the Direct Connect installation are such that it is required to be done by INCAT to ensure proper function.

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