We repeatedly prepare hazmat shipments in accordance with IATA, yet repeatedly they get challenged and delayed by our air carrier. What’s the best approach?
The best approach from our experience is to ask the carrier what paragraphs or rules you may be violating and be prepared to support your argument with support paragraphs and rules. Nevertheless, it is a catch 22; a carrier may enforce stricter requirements if they feel the additional safety is necessary to meet their transportation rules. The bottom line is, you may not be violating any rules, but the carrier may still reject your shipment until their policies and procedures are being met. Good communication, flexibility, and cooperation are key in a matter like this.
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