What acknowledgement must a program operator provide to a person who files a complaint?
Under §84.71(d) of the rules, a program operator must acknowledge a complaint in writing within 5 business days and must provide the complainant with the results of its investigation not later than the 30th calendar day after the date the program operator receives the complaint. If the complaint is resolved within the first 5 business days, a program operator would not have to send a separate written acknowledgement of the complaint, as long as the written resolution to that complaint is sent within that time period. The written resolution to the complaint would meet the complaint acknowledgement requirement in that situation. The written resolution to the complaint may be sent by letter, postcard, email, or fax. However, if the program operator does not resolve the complaint and send a written resolution statement or explanation within the first 5 business days, a separate written acknowledgement of the complaint must be sent to the complainant within the required time period. The wri
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- What acknowledgement must a program operator provide to a person who files a complaint?
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