What agencies insure consumer protection?
Funeral service is regulated by the FTC and the California Department of Consumer Affairs. The consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the Funeral Service Consumer Assistance Program. FSCAP provides information, mediates disputes, provides arbitration, and maintains a consumer guarantee fund for reimbursement of services rendered. (To contact FSCAP, call 708-827-6337 or 800-662-7666). The California Department of Consumer Affairs, Cemetary and Funeral Board regulates funeral providers within the state. They can be reached at www.cfb.ca.gov or by calling 800-952-5210. Do funeral directors take advantage of the bereaved? Funeral directors are caring individuals who help people deal with a very stressful time. They serve the same families 80% of the time, and many have spent most of their lives in the same community. If they took advantage of bereaved families,
- We are interested in the Dallas Fort Worth National Cemetery. Is Jaynes Memorial Chapel familiar with the National Cemetery requirements and other veterans benefits?
- We have prearrangements with another funeral home, but we prefer to use Jaynes Memorial Chapel for our funeral service. Is this possible?
- What agencies insure consumer protection?