What are my rights as a customer? I placed an order online?
They have to provide goods by the date agreed when you placed the order, or 30 days max. If they don’t then you can cancel. Even if they do deliver the goods then you have an absolute right to return them within seven days for a full refund, although you won’t get a refund for postage in either direction. There’ll be a lot of conflicting advice on this site so why not contact the government Consumer Direct helpline? http://www.consumerdirect.gov.uk/after_y… 08454 040506 But HURRY UP because a lot of your choices are time limited.
