What are some examples of complaints with which TICO cannot assist?
While the problems listed below may be valid, they are unfortunately outside the scope of the legislation: • Dissatisfaction with the customer service provided by my travel agent. • My hotel in destination was not up to my expectations with regards to food, cleanliness and the customer service provided by hotel staff. • The hotel is advertised as a 5 star property but I feel it is no more than a 3 star property. • I experienced customer service issues while in destination. • I decided to cancel my vacation due to a hurricane and I want a refund. • I made a booking last week and now the price has dropped. TICO recommends that consumers keep in mind that different living standards exist outside Canada and there is not an international standard for rating hotels. You may always contact TICO’s Complaints Department to see if your issues fall within our jurisdiction.