What are some of the common errors received when using unsupported Adobe Reader versions and Adobe Acrobat Professional?
If you have received one of the following error messages, please verify that the package has not been opened or edited with any software other than the compatible versions of Adobe Reader. Error Message 1: Error: org.xml.sax.SAXParseException: Error Message 2: “Schema Validation Error” In most cases these errors indicate the form was opened with an unsupported software such as: Adobe Professional, Adobe Acrobat, an incompatible version of Adobe Reader, or another software. Options to fix: The applicant should download a NEW package then open, complete and submit it only using a compatible version of Adobe Reader. Grants.gov requires the use of a compatible version of Adobe Reader. Grants.gov application packages cannot be used with any other Adobe product at this time. Note: The user cannot copy and paste data from their existing package into the new package. Packages accessed using any software other than a compatible version of Adobe Reader may contain errors that will be transferred
If you have received one of the following error messages, please verify that the package has not been opened or edited with any software other than the compatible versions of Adobe Reader. Error Message 1: Error: org.xml.sax.SAXParseException: Error Message 2: “Schema Validation Error” In most cases these errors indicate the form was opened with an unsupported software such as: Adobe Professional, an incompatible version of Adobe Reader, or another software. Options to fix: The applicant should download a NEW package then open, complete and submit it only using a compatible version of Adobe Reader. Grants.gov requires the use of a compatible version of Adobe Reader. Grants.gov application packages cannot be used with any other Adobe product at this time. Note: The user cannot copy and paste data from their existing package into the new package. Packages accessed using any software other than a compatible version of Adobe Reader may contain errors that will be transferred to the new pac
When receiving these errors, please verify that the package has at no time been opened or edited with other than supported Adobe Reader versions. ERROR : Error: org.xml.sax.SAXParseException: ERROR : “Schema Validation Error” In most cases these errors indicate the form was opened at some time with an unsupported version of Adobe reader, Adobe Professional, or another software. Options to fix: Applicant should download a BRAND NEW package open it and fill it out manually using a supported version of Adobe Reader and submit. The user cannot use their existing package or data from the package to export data from the package and import it into the new package. When to forward to SI: If this user is experiencing this problem in test system. (It is unlikely that there remains a problem with the forms, since they passed testing) If the user insists that correct software was used, forward to SI with all pertinent information, including the package, any errors received, and a note stating Adob
If you have received one of the following error messages, please verify that the package has not been opened or edited with any software other than the compatible versions of Adobe Reader. Error Message 1: Error: org.xml.sax.SAXParseException: Error Message 2: “Schema Validation Error” In most cases these errors indicate the form was opened with an unsupported software such as: Adobe Professional, an incompatible version of Adobe Reader, or another software. Options to fix: The applicant should download a NEW package then open, complete and submit it only using a compatible version of Adobe Reader. Note: The user cannot copy and paste data from their existing package into the new package. Packages accessed using any software other than a compatible version of Adobe Reader may contain errors that will be transferred to the new package.
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