What are some of the common service complaints about railroads?
Reliability. Rail deliveries are often late, or cars carrying vital goods such as grain or coal, disappear for months at a time. To compensate for this, rail customers often have to ship more goods or parts – thus compounding the problem. The railroad companies have not invested in their infrastructure or even done appropriate maintenance, creating a variety of service problems and lack of capacity now contributing to this crisis. At the same time, there has been a growing demand for coal, consumer and other goods shipped by railroads.