What are the advantages to online surveys vs. automated telephone surveys?
Online surveys are advantageous than automated telephonic surveys in many ways. The first being that the user can take the survey on his convenience, as contrast to the telephonic surveys which should be taken only when you receive a call. Another is that in online surveys, you can have time constraint and also may make participants to answer each question. Also, accurate and high quality information is collected with it.
Go To Top A. There are a number of advantages of Feedback Rewards online surveys over automated telephone surveys: – The ease and convenience for the user. Most users prefer to enter surveys online at their convenience using a computer vs. trying to listen to pre-recorded questions over a phone and punching the phone keypad at the same time. Online surveys will generally be of a higher quality and more detailed as guests are more comfortable and will take more time to answer open-ended questions, which phone surveys do not accommodate well. With our smart branching technology and comment field validation, we can require participants to answer each question and leave extremely valuable comments on each survey form. – Controlling data timeliness and integrity. Since memories fade and timeliness of feedback is crucial, our online system can be set up to only accept feedback within a pre-determined timeframe – i.e. 48 or 72 hours.
