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What are the details of Fifth Clouds Service Level Agreement (SLA)?

April 26, 2017Agreement Cloud Fifth level service SLA

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What are the details of Fifth Clouds Service Level Agreement (SLA)?

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Normal support hours are Monday – Friday, 6:00 AM – 6:00 PM Pacific Time. Urgent support cases are accepted and responded to 24 x 7. Users can submit support cases by email, telephone, or the FifthCloud website. End users only have one number to call; FifthCloud supports all hardware and software it provides to customers.