What are the fees/policies for lateness/tardiness by the customer?
If noone has contacted us to reschedule (as described in the rescheduling section), and the customer has not reached the vehicle within FIFTEEN (15) minutes of the scheduled pickup time (for airport pickups), or FIVE (5) minutes of the scheduled pickup time (for non-airport pickups), the passenger is considered late/tardy and the following apply: A. If your pickup occurs, a WAITING FEE may be charged. The waiting fee is as follows, per FIFTEEN (15) minute period, or fraction thereof, spent waiting: $15 (for Sedans), $20 (SUVs, 6- or 8-passenger limos), or $30 (for all other vehicles). B. We reserve the right to CANCEL your pickup with NO REFUND. However, the further in advance you contact us, the more likely we will be to offer you a partial refund.
You may be required to pay a WAITING FEE in order to receive service if you are (A) more than THIRTY (30) MINUTES LATE for your pickup from an airport or (B) more than TEN (10) minutes late for your pickup from any other location. The waiting fee is as follows, per 30 (thirty) minute period or portion thereof, spent waiting: $30 (for Sedans/ SUVs), or $45 (for any other vehicles). If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.
You may be required to pay a WAITING FEE in order to receive service if you are more than THIRTY (30) minutes late for your pickup. The waiting fee is as follows, per half-hour period or portion thereof, spent waiting: $30 (for Lincoln Town Cars or SUVs), or $50 (for all other vehicles). If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund in certain situations.
You may be required to pay a $45 per half hour WAITING FEE in order to receive service if you are more than THIRTY (30) minutes late for your pickup. If you are more than SIXTY (60) MINUTES LATE for your pickup, we reserve the right to CANCEL your pickup with NO REFUND. However, please attempt to contact us as we might be willing to give a partial refund or continue waiting for you in certain situations.
Related Questions
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- Who determines the annual club fees and establishes the policies that govern the Porto Bello Private Residences?
- What are the fees/policies for lateness/tardiness by the customer?
