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What are the key elements of effective customer service?

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10 Posted

What are the key elements of effective customer service?

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10

Corporate culture, hiring and training will all affect how efficiently and effectively you service your customers. The most important is corporate culture, which all starts from the top. The CEO sets the stage for how employees relate to both internal and external customers. He or she has a great responsibility for making sure employees respect and are accountable to each other, which helps foster the process of customer service. If you as CEO can focus on customer service internally, employees begin to take the initiative to do things more expeditiously when they interact with external customers. You also have to hire people who want to serve others. There are some effective ways to do that. You need them to have the desire to understand customer service, but then you must provide with different skills that potentially become competencies, like effective communication and listening skills. Hearing is passive, but listening is a learned behavior that can develop to the point where an e

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