What are the nature of grievances that can be raised by PAO/DDO?
PAO can raise grievance with respect to the following: Grievance against CRA: • PRAN allotted but cards not received • T-PIN/I-PIN not received • PRAN not allotted /partially allotted • Withdrawal amount not received Grievance against Trustee Bank • Contribution details not uploaded • Incorrect contribution amount uploaded • Delay in uploading contribution PAO can also raise grievance on behalf of the DDO or Subscriber associated with it. For this purpose, the DDO/Subscriber shall provide the details of the grievance in physical format to the PAO.
