What are the policies for reservation guarantees, reservation cancellations and changes?
A valid credit card number and expiration date is required upon registering to guarantee your hotel reservation. Approximately two weeks prior to your scheduled hotel arrival date, Mandalay Bay will post a one-time room deposit of $168 plus tax (currently 9%) to the credit card you submitted for the guarantee. All hotel reservations, cancellations and changes must be made through Sterling Events. In order to document your requests, please email lodging cancellations or changes to guestservices@sterlingevents.com. If you have questions, please feel free to call Sterling Events Guest Services directly at (800)777-8741. Reservation cancellations must be made at least 5 days prior to your scheduled arrival date in order to avoid the penalty of $168 plus tax. Also, please note that if you fail to arrive on the date specified in your registration, and you do not change your arrival date through Sterling Events in advance, Mandalay Bay reserves the right to cancel your room reservation and ap
