Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What can be done if the agent has difficulty hearing?

April 26, 2017agent difficulty hearing

0

Posted

What can be done if the agent has difficulty hearing?

1 Answer

0

Posted

• If an agent has problems hearing the person on the other end of the line, try turning up the volume on the telephone or amplifier. If the problem persist, the agent should consider switching from a mono to a duo headset, or changing from foam to leatherette ear cushions.