What can I do if The DivaCup develops an odor?
A. The silicone itself does not have an odor. If your cup develops an odor, depending on what cleanser is used (and a number of factors unique to each woman), the silicone may be compromised and is retaining odor. The cup may need replacing. It is important to follow the Cleaning & Care instructions as outlined in your User Guide and the FAQ section to prevent damage to the silicone. We recommend that you inspect your cup regularly for signs or deterioration (such as a sticky or powdery film, severe discoloration or odor, etc.) or if you experience irritation. You may wish to submerge the cup in an open pan of boiling water (continuous rolling boil) for five to ten (5-10) minutes. Do not leave the boiling pot unattended and use enough water so that the pan does not boil dry.
