What coverage is typically included in a travel insurance plan?
Good day. You can leave complaints on the official website, but most often they are not published and may not even respond in any way. I would try to leave a complaint at https://geico.pissedconsumer.com/customer-service.html I think this should work. Good luck to you.
In addition to trip cancellation and interruption, the more comprehensive travel insurance plans available today may also cover emergency medical expenses; emergency medical transportation, when ordered by a doctor, to the nearest adequate medical facility; reimbursement for accommodations and expenses incurred due to travel delays; reimbursement for the purchase of essential items if baggage is delayed; and coverage against lost, stolen or damaged baggage.