What customer outreach activities does CEG undertake?
Not only CEG but also CEG RIO is strongly performing in the municipalities of the concession area as well. The two companies are present in 33 municipalities. In practice, the commercial teams study the areas of the municipal district with supply feasibility and then they verify the residential interest. In the case of interest, the company executes the entire work required to begin the supply. It is not an easy work, since in some of the regions natural gas is something new that is not present in the people’s culture. But gradually we will carry on contributing to a change of this scenario. Is submetering important for CEG? We operate with individual measurement systems, which represent a number of benefits not only for us as utility concessionaire, but for our customers as well. When a customer has a meter and receives his/her own bill, he/she may get in touch with our customer service and technical assistance channels to obtain information and order services. They can better control
