What difficulties has Byblos Bank encountered? How has it responded?
The main challenge was to build up a working team. In early 2004, our team consisted of 14 people: five expats from Beirut and nine Sudanese. Today, there are still five expats, but 60 Sudanese. We were able to find young men and women who today are among the best in the industry in Sudan. We looked for Sudanese working in the Gulf who wanted to return. We found young men and women, enthusiastic and ambitious Sudanese eager to learn, with good ethical backgrounds. Our employees undergo on-the-job training here and at the Byblos Bank headquarters in Beirut, where they focus mainly on customer service, risk awareness, and IT-banking. How does the banking sector in Sudan differ from others in the region? What are its characteristics? Sudan is unique in that the banking sector is purely Islamic in the North and only recently conventional in the South, where only one bank operates. It is a very interesting system, similar to investment banking whereby the bank partners up with the client in
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