What do drivers do if problems occur with a TIR consignment?

Question: What do drivers do if problems occur with a TIR consignment? Answer: It depends on the problem. Practice shows that drivers of TIR consignments will normally contact their own management, that is, the Holder of the TIR Carnet according to the details noted in field 4 of the cover page of the TIR Carnet. The Holder will contact the national TIR issuing Association. The issuing Association will contact the IRU, who will contact the national guaranteeing Association in the country where the problem occurs, with a view to resolving the problem. This Association can if necessary contact Customs in their country.