What do i do if the recorded webinar I am watching keeps “freezing”?
This problem usually has to do with the speed of your connection to the internet as well as how many people are viewing the recording at a given time. We believe it’s important to explain why this happens as well as how to correct for it, so please bear with us. The internet goes through different periods of increased and decreased speed, much like traffic on a highway. During peak “Rush Hour” periods (9 to 11AM, 2 to 4PM and 5 to 7PM) your internet connection, regardless of what type or how fast it’s supposed to be, will slow down due to congestion. Congestion can also occur when we have a large number of people viewing our webinars at a single time. Additionally, your ISP may just be experiencing it’s own “slow time” due to other reasons. The only way to combat the problem is to allow your computer more time to buffer your webinar. When you begin your webinar, a small amount of that webinar (about 2 minutes) is loaded onto your computer. As the webinar plays, more and more of that we
