What do I do with spam that makes it through? What process do I undergo to have the SOM spam firewall “learn” that a given message is spam?
A. The SOM spam firewall auto-updates spam definitions on a regular basis, working much like virus definitions. You may see some spam get through for a day or two before new definitions are learned by the SOM spam firewall. There will always be some messages that will get through the spam filter. We have tuned the Barracuda to catch as many as possible. You can continue to use filters in your email client to put these messages in the “trash.
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