What do the error messages on the Card Reader mean?
See below for a list of common error messages and what they mean. LAST PIN TRY You have one last attempt to enter your PIN correctly before it will be locked for shop purchases and Internet Banking. PIN LOCKED CALL ISSUER Your PIN number has been locked for shop purchases and Internet Banking. You don’t need to call us – to unlock your PIN just visit any Nationwide ATM. Select “PIN Services” then the “PIN Unlock” option. To find your nearest ATM use Branch Finder (and tick the cash machine search). CHECK CARD Your card is the wrong way up, or you’re using the wrong card. Remove your card and insert the card that matches the card number shown on the Internet Bank page, with the chip downwards and facing you. If you have more than one Visa debit card you can choose which one you want to use from a drop down list on the screen. WRONG CARD You’re using the wrong card. Remove your card and insert the card that matches the card number shown on the Internet Bank page. If you have more than on
