What does “case sensitive” mean?
Case sensitivity refers to the format of the characters used in your password i.e. whether letters are in upper or lower case. It’s also important to take care when entering the lower case letter “l” for lima, it can sometimes be confused for the number “1”; another common mistake is to use the upper case letter “O” for Oscar, instead of the number “0” zero. Usernames and passwords are only accepted if completely accurate. Change your password I want to change my password Please login to your account and click on My profile; you’ll be asked to enter your old password, and then be given the opportunity to enter and save a new one. Change your username I want to change my username Please login to your account and click on My profile; overwrite your existing username and click to save your changes. I want to reset my password Please contact your school; they will be able to access your account and reset your password in the system; your registered email address will receive notification o
