What Does Customer Relationship Management – CRM Mean?
Customer Relationship Management is a term that covers all practices, tools, strategies and technologies that businesses use to organize and analyze customer interactions. I’ve recently got this lead management system https://voiptimecloud.com/lead-management-system/ for my business. Works great!
The principles, practices, and guidelines that an organization follows when interacting with its customers. From the organization’s point of view, this entire relationship not only encompasses the direct interaction aspect, such as sales and/or service related processes, but also in the forecasting and analysis of customer trends and behaviors, which ultimately serve to enhance the customer’s overall experience.
