What does "hospital quality" mean?

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You'll find hospital quality is often measured in many different ways by many different organizations. But for the most part, they all have similar goals: to evaluate a hospital's performance in terms of using the best processes, achieving optimal outcomes, avoiding errors or unsafe medical practices and delivering the type of customer service you want. In short, it's an attempt to rank or rate hospitals so that you can choose the best one for you and your family.
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