What does it cost to operate the E-ZPass system, and what does that cost cover?
The average cost for annual E-ZPass operations is in the $800,000 to $1-million range. As customers set up their E-ZPass accounts, transponders need to be distributed, and those accounts need to be serviced. Statements need to be generated, processed and mailed to customers. Customer service representatives must be available to answer customer questions about their accounts. Payments must be credited to accounts so that the customer can use their E-ZPass transponders as quickly as possible. This entire process is coordinated by the Virginia Department of Transportation, which manages the E-ZPass Customer Service Centers.
