What does it mean when it says my auto debit is in prenote?
• When you request an auto debit from your savings or checking account to pay your utilities we send a prenote to the bank letting them know that we plan on debiting that money from your account on a monthly basis. It also helps to ensure that we have the correcting routing information. The month after the prenote is sent we begin the auto debit. This whole process normally takes 6 to 8 weeks. You should continue to pay your utility bill until your bill says ‘ No Payment Due’ in the amount due box at the top right hand side of the bill.