The credit card company is requesting you, the merchant, to call the voice authorization phone number for an approval. This is a 2 step process. After you obtain the authorization over the phone you still need to enter it on LinkPoint Central in order to capture the funds. You can contact your merchant bank/provider to obtain the voice authorization phone number. If the transaction is approved over the phone you will receive an authorization code (Reference Number). Make sure you write this down. You will need to enter the transaction on LinkPoint Central under POS as a "Forced Ticket." There are different reasons credit card issuing banks request this. The customer may have done several purchases on a single day or the credit card company needs to verify some additional information. NOTE: Your merchant bank may charge a higher fee for entering a transaction as a "Forced Ticket.