What does the “Unauthorized” error message indicate when attempting to logon?
A5. It could indicate that the user ID has not been assigned access to LASS. Please see Question 4 or see user guide chapter 1.3 “Role Code Definitions & Assigning Role Codes” of the LASS User Manual for step-by-step instruction on how to assign roles and access to LASS. It could also indicate that the login failed due to three unsuccessful login attempts or the expiration of the user’s password. Please see Question 7 for guidance on resetting passwords.
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