What does the UTC regulate?
The UTC regulates privately-owned water companies that serve more than 100 customers or have charges that exceed an average of $429 per customer per year. How do I learn about rate increases? What can I do about them? Companies regulated by the UTC must give customers 30 days advance notice of any proposed rate increases. The notice must explain to customers how the company’s proposal may affect them and how to comment on a proposal before the Commission takes action. Once a rate increase is proposed, the UTC can let you know when the proposal is coming up for consideration. You can learn more about the rate-setting process on page two of this brochure. Whom do I complain to about my service? Whenever you experience a problem with your water service or have a complaint, contact your service provider first and give it a chance to correct the problem. If you cannot resolve your problem with the utility, there are two places to turn for help — For problems with billing, meter reading, es
