What does ‘Ticket on Departure’ mean?
This means you pick up your tickets at the airport prior to check in on the day of departure. It’s the procedure we use for late bookings, or if we are unable to get your tickets to you before you travel. This process is arranged automatically when booking 14 days or less prior to the departure date. If your booking includes Tickets on Departure you will need to go to the Thomas Cook Ticket Desk at your designated airport prior to check–in, quote your booking reference and provide your passport for identification. The Thomas Cook ticket desks are open approximately 3 hours before departure of each flight. In Gatwick Airport South Terminal the Thomas Cook ticket desk is located in Zone E. For the North Terminal there is a Thomas Cook information desk where you can collect your tickets. At Manchester Airport, there are ticket desks in Terminals 1 & 2 and you should collect your tickets in the terminal you are flying from.
