What does “trust” in the workplace mean?

“Trust” is one of those words that can mean a number of things to different people. For many, it means that you can count on people to: • do what they say they’re going to do • communicate problems and issues as needed • fulfill promises and contracts • keep confidential what needs to be kept confidential • be honest • not lie, either by omission or misleading statements • create a comfortable, positive environment in which all can be effective, responsible and innovative Trust is not unconditional like love—people have to earn trust, and even then trust is a calculated risk. But at the same time, it’s important to risk trust rather than be the type of person who distrusts everyone and everything. The latter person is building walls that will limit her experiences, her network, her relationships and her access to ideas and opportunities. How to be trusted • Show trust in others. That doesn’t mean being gullible or naive, but it does mean making sure you are not automatically ...  more