What education and experience do I need to become a Flight Attendant or a Passenger Service Representative?
In almost all western countries, applicants must be high school graduates. More and more Flight Attendants and Passenger Service Representatives are being hired with college degrees. For airline recruiters, desirable areas of concentration include people-oriented studies such as psychology, communications and education. Airline recruiters also look for candidates with 1 or 2 years of customer service experience, indicating that the applicant can effectively resolve difficult customer service issues. Flight attendants and Call-Center Reservation Agents for international airlines generally must speak one foreign language fluently. Some of the major airlines prefer Flight Attendant candidates who can speak two major foreign languages for their international flights. In Canada, the major airlines require most passenger service personnel and all cabin crew to be bilingual in French and English, particularly if they are based out of the Province of Quebec.
