What external options are available if customers are not satisfied with the handling of their complaint?

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What external options are available if customers are not satisfied with the handling of their complaint?

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GNM is a member of TIO (Telecommunications Industry Ombudsman), which is a free and independent alternative dispute resolution scheme for businesses and residential consumers in Australia who have a complaint about their telephone or internet service. Customers can complain to the TIO for assistance to resolve a complaint.

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