What happens if a customer raises a dispute and wants a refund or creates a chargeback?
The post-sale process enables a Customer to raise a dispute or refund claim against one specific product or all products. When a claim is raised against one product then the relevant product supplier will be contacted and begin a communication stream with the customer. In the rare instance where that dispute escalates or all products are disputed by the customer then Plimus Customer Support will handle the complaint and solve the dispute. Each Vendor will be able to give a refund for their part of the invoice, subject to a limit of one refund between the Vendors. Only Plimus may give a refund for the full transaction.
