What happens if customers have a complaint or are not satisfied with a SAF Approved dealer?
SAF Approved dealers make a commitment to adhere to the FLA’s SAF guidance note. The guidance note requires dealers to act fairly, reasonably and responsibility when selling finance to customers. The dealer’s commitment to the guidance note is captured on an annual compliance statement. SAF and SAF Approved is audited by the FLA and its members – motor finance providers. If the FLA receives a complaint from a finance customer regarding a SAF dealership, the FLA and the associated finance company will undertake a full investigation and look to resolve the matter. Any investigation may result in a dealership losing their SAF and SAF Approved status and further action may be taken by the associated finance company.
