What happens if I decide not to participate in ADR or if the parties are unsuccessful in resolving the dispute?
The complaint will be forwarded to the appropriate section for further processing. Upon further review, the complaint may be closed, resolved informally, or investigated further. If disciplinary action occurs, the board may require remedial education, impose a fine, suspend or revoke the license, or fail to renew a license. A board CANNOT require any individual or business to refund money, correct deficiencies, or provide other personal remedies.
